Customer Care Specialist (Contract Role - Bali)

Join Central Asia Raya Life Insurance, a leading provider of life insurance solutions in Indonesia, as a Customer Care Specialist in the vibrant and culturally rich island of Bali. This contract role offers an exciting opportunity to engage with our valued customers, ensuring their needs are met with the highest level of service. As a Customer Care Specialist, you will be the face of our company, handling inquiries, resolving issues, and providing exceptional customer support. This role is perfect for those who thrive in a dynamic environment and are passionate about delivering outstanding service.

In this role, you will use tools like Zendesk and HubSpot to manage customer interactions efficiently. You will also have the chance to work with a diverse team of professionals, contributing to our mission of providing comprehensive life insurance solutions. If you are a customer service enthusiast looking to make a difference in the insurance industry, this is the perfect opportunity for you.

Bali's unique culture and stunning landscapes provide a fantastic work environment, making this role not just a job, but an adventure.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, providing prompt and accurate responses.
• Resolve customer issues and escalate complex cases to the appropriate teams.
• Use CRM tools like Zendesk and HubSpot to manage and track customer interactions.
• Provide exceptional customer service, ensuring customer satisfaction and loyalty.
• Contribute to the development and implementation of customer service policies and procedures.
• Monitor and report on customer service metrics to ensure quality and improvement.
• Collaborate with cross-functional teams to ensure seamless customer experiences.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in customer service or a related role.
• Proven experience in handling customer inquiries and resolving issues.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM tools like Zendesk and HubSpot.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in both English and Indonesian languages.

🛠️ Keahlian

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