IT Support Staff - System & Network Optimization

Join PT Paradigm Divitae Nusantara as an IT Support Staff and play a pivotal role in ensuring seamless IT operations for our growing organization in Badung, Bali. This position is ideal for a detail-oriented professional passionate about maintaining and optimizing our IT infrastructure. You will be part of a dynamic team that drives innovation and efficiency in our operations.

In this role, you will be responsible for troubleshooting and resolving IT issues, managing and maintaining our network and system infrastructure, and ensuring the security and reliability of our IT environment. Our organization is committed to providing a supportive and collaborative work environment where your skills and expertise will be valued and utilized to their fullest potential.

If you are a skilled IT professional looking to make a difference in a growing organization, we invite you to apply for this exciting opportunity. Join us in Badung, Bali, and be part of a team that is dedicated to excellence and innovation.

📋 Tanggung Jawab Pekerjaan

• Provide first-level technical support to end-users, including troubleshooting hardware and software issues.
• Install, configure, and maintain network and system infrastructure, including servers, workstations, and peripherals.
• Monitor and maintain the performance and availability of our IT systems and networks.
• Implement and enforce IT security policies and procedures to protect our organization's data and systems.
• Develop and maintain documentation for IT processes, procedures, and systems.
• Stay up-to-date with the latest IT trends, technologies, and best practices.
• Collaborate with cross-functional teams to ensure the smooth operation of IT systems and networks.
• Provide training and support to end-users on the use of IT systems and applications.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of experience in IT support or a related role.
• Proficient in using IT support tools such as ServiceNow, Jira, and other ticketing systems.
• Strong knowledge of network protocols, including TCP/IP, DNS, DHCP, and VPN.
• Experience with system administration and troubleshooting.
• Familiarity with IT security best practices and standards.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.

🛠️ Keahlian

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