Level 1 Help Desk Technician (IT Support Specialist)

Are you a tech-savvy problem solver with a passion for delivering exceptional customer support? Private Advertiser is seeking a dedicated Level 1 Help Desk Technician to join our dynamic IT support team in beautiful Bali, Indonesia. This is an exciting opportunity to work in a vibrant, international environment while contributing to our company's success.

As a Level 1 Help Desk Technician, you will be the first point of contact for our customers and internal teams, providing timely and efficient solutions to their IT-related issues. You will work closely with our team of experts to ensure that all technical problems are resolved promptly and professionally. This role offers a chance to develop your skills in a supportive and collaborative setting, with opportunities for growth and advancement within our company.

📋 Tanggung Jawab Pekerjaan

• Provide first-level technical support to customers and internal teams, resolving a wide range of IT issues.
• Document and track all support requests using our ticketing system, ensuring a systematic approach to problem resolution.
• Collaborate with the IT team to escalate complex issues and provide updates on the progress of resolved cases.
• Assist in the installation, configuration, and troubleshooting of hardware and software, including Windows, macOS, and Linux.
• Conduct regular system checks and updates to ensure optimal performance and security.
• Train and mentor new team members, fostering a culture of continuous learning and improvement.
• Stay up-to-date with the latest IT trends and technologies, applying this knowledge to enhance our support services.
• Contribute to the development and implementation of best practices for IT support and customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in a similar role, preferably in a customer-facing environment.
• Proficiency in using ticketing systems such as Zendesk, Freshdesk, or similar.
• Strong knowledge of IT infrastructure, including networks, servers, and security protocols.
• Familiarity with common operating systems (Windows, macOS, Linux) and their troubleshooting techniques.
• Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
• Certifications such as CompTIA A+, ITIL, or Microsoft Certified: Azure Fundamentals are a plus.
• Fluency in English, both written and spoken, is required.

🛠️ Keahlian

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